Data Processing: API vs Explore Discrepancies in Zendesk

Understand how data processing differences between API and Explore can cause discrepancies in Zendesk.

Why might data processing cause discrepancies between API and Explore?

Data processing differences can lead to discrepancies between API and Explore data in Zendesk.

APIs pull raw data directly from the source without any alterations, providing a straightforward data set. In contrast, Explore processes and predigests data to create comprehensive dashboards and reports, which can alter the data's appearance and interpretation. This processing can result in variations between the two data sources.

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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

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Data Processing: API vs Explore Discrepancies in Zendesk

Why might data processing cause discrepancies between API and Explore?

More related questions

Why is there a difference between API and Explore data in Zendesk?

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What should I do if I still see discrepancies between API and Explore data?

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Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.