API vs Explore: Calculation Differences in Zendesk
How do API calculations differ from Explore metrics in Zendesk?
API calculations and Explore metrics in Zendesk differ in their approach and results.
API endpoints often provide approximate counts, such as the ticket count endpoint, which may not match the precise calculations of Explore metrics. Explore uses specific formula calculations for its metrics, which can lead to different results compared to the API. Understanding these differences is crucial for accurate data interpretation.
For more detailed information, refer to theoriginal article.
More related questions
Why is there a difference between API and Explore data in Zendesk?
Differences between API and Explore data in Zendesk can occur due to calculation methods, data processing, and refresh times. API endpoints and Explore metrics may calculate results differently, leading to variations. For instance, the API's ticket…
Why might data processing cause discrepancies between API and Explore?
Data processing differences can lead to discrepancies between API and Explore data in Zendesk. APIs pull raw data directly from the source without any alterations, providing a straightforward data set. In contrast, Explore processes and predigests…
How do data refresh times affect API and Explore data in Zendesk?
Data refresh times can significantly impact the data you see in Zendesk's API and Explore. An API call retrieves data at the exact moment the endpoint is accessed, providing real-time results. However, Explore operates on various refresh rates,…
What should I do if I still see discrepancies between API and Explore data?
If discrepancies between API and Explore data persist, contacting Zendesk Customer Support is recommended. After reviewing the potential reasons for differences, such as calculation methods, data processing, and refresh times, and if the issue…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
