How to Use the Sidebar Search App on a Ticket Page
How can I use the Sidebar Search app on a ticket page?
To use the Sidebar Search app on a ticket page, first display the app by clicking the Apps button located on the upper-right side of the page. Once the app is visible, you can use the 'Search for:' drop-down menu to perform a basic search by entering your search terms and pressing enter.
For more refined searches, you can click on the Advanced option to apply filters based on ticket status, creation or update dates, or ticket assignee. Clicking on a search result will open the page in a separate browser tab, allowing you to view the information without leaving the ticket page.
More related questions
What is the Sidebar Search app in Zendesk?
The Sidebar Search app is a tool that helps agents solve tickets more efficiently by allowing them to search within Zendesk without leaving the ticket page. It enables agents to search for articles, tickets, comments, users, or organizations…
How do I install the Sidebar Search app in Zendesk?
To install the Sidebar Search app in Zendesk, you need to access the Admin Center and navigate to the Apps and integrations section. From there, select Apps > Zendesk Support apps, and then click on Marketplace to find the Sidebar Search app. Once…
What configuration options are available when installing the Sidebar Search app?
When installing the Sidebar Search app, you have several configuration options to tailor the app to your needs. You can set a title for the app or accept the default one. Additionally, you can specify custom field IDs if you want the app to suggest…
Why might some apps not appear in the Zendesk sidebar?
If some apps do not appear in the Zendesk sidebar, it could be due to specific app settings or compatibility issues. For instance, while the DeepL Translate app can be added to the sidebar without problems, other apps like Dropbox might not have…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
