What is the Sidebar Search app in Zendesk?
What is the Sidebar Search app in Zendesk?
The Sidebar Search app is a tool that helps agents solve tickets more efficiently by allowing them to search within Zendesk without leaving the ticket page. It enables agents to search for articles, tickets, comments, users, or organizations directly from the ticket interface. This functionality streamlines the process of finding relevant information, making it easier for agents to respond to support requests quickly and accurately.
For example, if an agent receives a support request about returning a pair of shoes, they can use the Sidebar Search app to look up related tickets using keywords like "return" and "order". This helps in gathering all necessary information without navigating away from the ticket they are working on.
More related questions
How do I install the Sidebar Search app in Zendesk?
To install the Sidebar Search app in Zendesk, you need to access the Admin Center and navigate to the Apps and integrations section. From there, select Apps > Zendesk Support apps, and then click on Marketplace to find the Sidebar Search app. Once…
How can I use the Sidebar Search app on a ticket page?
To use the Sidebar Search app on a ticket page, first display the app by clicking the Apps button located on the upper-right side of the page. Once the app is visible, you can use the 'Search for:' drop-down menu to perform a basic search by…
What configuration options are available when installing the Sidebar Search app?
When installing the Sidebar Search app, you have several configuration options to tailor the app to your needs. You can set a title for the app or accept the default one. Additionally, you can specify custom field IDs if you want the app to suggest…
Why might some apps not appear in the Zendesk sidebar?
If some apps do not appear in the Zendesk sidebar, it could be due to specific app settings or compatibility issues. For instance, while the DeepL Translate app can be added to the sidebar without problems, other apps like Dropbox might not have…
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