Sidebar Search App Configuration Options
What configuration options are available when installing the Sidebar Search app?
When installing the Sidebar Search app, you have several configuration options to tailor the app to your needs. You can set a title for the app or accept the default one. Additionally, you can specify custom field IDs if you want the app to suggest values for custom ticket fields, which should be separated by commas.
Another option is to enable the app to suggest keywords based on the ticket's subject, which can help in quickly finding relevant information. These configurations allow you to customize the app's functionality to better fit your workflow.
More related questions
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The Sidebar Search app is a tool that helps agents solve tickets more efficiently by allowing them to search within Zendesk without leaving the ticket page. It enables agents to search for articles, tickets, comments, users, or organizations…
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To install the Sidebar Search app in Zendesk, you need to access the Admin Center and navigate to the Apps and integrations section. From there, select Apps > Zendesk Support apps, and then click on Marketplace to find the Sidebar Search app. Once…
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