How to Report on IVR Usage in Zendesk
How can I report on IVR usage in Zendesk?
Reporting on IVR usage in Zendesk involves tracking which keypresses were made during the IVR path. This can be done using Zendesk Explore, which provides various options for analyzing IVR interactions.
By understanding the IVR path, you can optimize the customer experience and improve call routing efficiency. For more information, check out the originalZendesk support article.
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