Difference Between Calls and Completed Calls in Explore
What's the difference between Calls and Completed calls in Zendesk Explore?
In Zendesk Explore, the difference between Calls and Completed calls is crucial for accurate reporting. The Calls metric shows the total number of calls made, while Completed calls only count those that were successfully connected and finished.
Understanding these metrics helps in analyzing call performance and agent efficiency. For more detailed insights, you can refer to the originalZendesk support article.
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