How to Edit Ticket Status in Zendesk
How can I edit a ticket status in Zendesk?
Editing a ticket status in Zendesk is straightforward if you have the right permissions. You can edit both standard and custom ticket statuses by navigating to the Admin Center.
To edit a ticket status, go toAdmin Center > Objects and rules > Tickets > Ticket statuses. Use the search bar or filters to find the status you want to edit, then click the options menu icon and select 'Edit'. You can change most configuration options, but note that you can't move a status to a different category. Once you've made your changes, click 'Save'. For more details, check out theoriginal link.
More related questions
Can I change the default ticket status of a category in Zendesk?
Yes, you can change the default ticket status of a category in Zendesk if you have the necessary permissions. This is useful for aligning your ticket workflow with your business needs. To change the default ticket status, navigate to **Admin Center…
How do I activate or deactivate a ticket status in Zendesk?
Activating or deactivating a ticket status in Zendesk helps manage the number of statuses available to agents. You can have up to 100 ticket statuses, but it's best to keep the active ones limited. To activate or deactivate a status, go to **Admin…
What is the process for deleting a custom ticket status in Zendesk?
Deleting a custom ticket status in Zendesk requires first deactivating it. Only admins can perform this action, and the status must not be applied to any active tickets. To delete a status, navigate to **Admin Center > Objects and rules > Tickets >…
Can I reset a standard ticket status to its default placeholders in Zendesk?
Yes, you can reset a standard ticket status to its default placeholders in Zendesk if needed. This is useful if you've edited a status and want to revert to the original settings. To reset, use the placeholders provided by Zendesk. For example, to…
Is it possible to sort views by custom ticket statuses in Zendesk?
Currently, Zendesk does not support sorting views by custom ticket statuses. You can only sort based on the category. This limitation has been noted by users as a potential area for improvement. If sorting by custom statuses is important for your…
Can I change the order of ticket statuses in Zendesk?
Unfortunately, you cannot change the order of ticket statuses or status categories in Zendesk. This is a common request among users. While you can edit many configuration options for ticket statuses, reordering them is not currently supported. If…
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