Change Default Ticket Status in Zendesk
Can I change the default ticket status of a category in Zendesk?
Yes, you can change the default ticket status of a category in Zendesk if you have the necessary permissions. This is useful for aligning your ticket workflow with your business needs.
To change the default ticket status, navigate toAdmin Center > Objects and rules > Tickets > Ticket statuses. Click the options menu icon in the heading row and select 'Status category settings'. From there, use the drop-down list to select the new default status and click 'Save'. This change will affect how standard triggers use the default status.
More related questions
How can I edit a ticket status in Zendesk?
Editing a ticket status in Zendesk is straightforward if you have the right permissions. You can edit both standard and custom ticket statuses by navigating to the Admin Center. To edit a ticket status, go to **Admin Center > Objects and rules >…
How do I activate or deactivate a ticket status in Zendesk?
Activating or deactivating a ticket status in Zendesk helps manage the number of statuses available to agents. You can have up to 100 ticket statuses, but it's best to keep the active ones limited. To activate or deactivate a status, go to **Admin…
What is the process for deleting a custom ticket status in Zendesk?
Deleting a custom ticket status in Zendesk requires first deactivating it. Only admins can perform this action, and the status must not be applied to any active tickets. To delete a status, navigate to **Admin Center > Objects and rules > Tickets >…
Can I reset a standard ticket status to its default placeholders in Zendesk?
Yes, you can reset a standard ticket status to its default placeholders in Zendesk if needed. This is useful if you've edited a status and want to revert to the original settings. To reset, use the placeholders provided by Zendesk. For example, to…
Is it possible to sort views by custom ticket statuses in Zendesk?
Currently, Zendesk does not support sorting views by custom ticket statuses. You can only sort based on the category. This limitation has been noted by users as a potential area for improvement. If sorting by custom statuses is important for your…
Can I change the order of ticket statuses in Zendesk?
Unfortunately, you cannot change the order of ticket statuses or status categories in Zendesk. This is a common request among users. While you can edit many configuration options for ticket statuses, reordering them is not currently supported. If…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
