Reset Standard Ticket Status in Zendesk
Can I reset a standard ticket status to its default placeholders in Zendesk?
Yes, you can reset a standard ticket status to its default placeholders in Zendesk if needed. This is useful if you've edited a status and want to revert to the original settings.
To reset, use the placeholders provided by Zendesk. For example, to reset the agent view name of the 'New' status, enter{{zd.status_new}}. Similarly, use{{zd.status_end_user_new}}for the end user view. These placeholders help restore the default settings for standard statuses.
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Editing a ticket status in Zendesk is straightforward if you have the right permissions. You can edit both standard and custom ticket statuses by navigating to the Admin Center. To edit a ticket status, go to **Admin Center > Objects and rules >…
Can I change the default ticket status of a category in Zendesk?
Yes, you can change the default ticket status of a category in Zendesk if you have the necessary permissions. This is useful for aligning your ticket workflow with your business needs. To change the default ticket status, navigate to **Admin Center…
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Activating or deactivating a ticket status in Zendesk helps manage the number of statuses available to agents. You can have up to 100 ticket statuses, but it's best to keep the active ones limited. To activate or deactivate a status, go to **Admin…
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Is it possible to sort views by custom ticket statuses in Zendesk?
Currently, Zendesk does not support sorting views by custom ticket statuses. You can only sort based on the category. This limitation has been noted by users as a potential area for improvement. If sorting by custom statuses is important for your…
Can I change the order of ticket statuses in Zendesk?
Unfortunately, you cannot change the order of ticket statuses or status categories in Zendesk. This is a common request among users. While you can edit many configuration options for ticket statuses, reordering them is not currently supported. If…
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