How to cancel your Zendesk subscription
What should I do if I want to cancel my Zendesk subscription?
If you want to cancel your Zendesk subscription, you should do so before the end of your current billing cycle to avoid losing access immediately. Once canceled, you will no longer be able to sign in, and your account data will be deleted.
For managed accounts, contact your Zendesk Sales Representative to cancel products or the entire account.
More related questions
What happens if I don't pay for my Zendesk subscription?
If you don't pay for your Zendesk subscription, your account will first be suspended and then canceled. For credit card customers, the account is suspended 22 days after the renewal date, with limited functionality. If payment is not made, the…
How can I update my payment information for Zendesk?
To update your payment information for Zendesk, the account owner must have access to the account. If the account is suspended and you can't access it, contact Zendesk Customer Support for temporary reactivation to update your payment method. This…
When is my Zendesk account automatically renewed?
Zendesk accounts are automatically renewed at the end of each subscription term. If you have set up payment information, such as through PayPal, your account will be charged automatically unless you cancel before the end of your current…
What is the grace period for paying Zendesk invoices?
For credit card customers, the grace period before account suspension is 22 days after the renewal date. For manual invoice customers, the account is suspended when an invoice is 65 days past due. During this time, you can update your payment…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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