Zendesk invoice payment grace period
What is the grace period for paying Zendesk invoices?
For credit card customers, the grace period before account suspension is 22 days after the renewal date. For manual invoice customers, the account is suspended when an invoice is 65 days past due.
During this time, you can update your payment information to prevent suspension or cancellation.
More related questions
What happens if I don't pay for my Zendesk subscription?
If you don't pay for your Zendesk subscription, your account will first be suspended and then canceled. For credit card customers, the account is suspended 22 days after the renewal date, with limited functionality. If payment is not made, the…
How can I update my payment information for Zendesk?
To update your payment information for Zendesk, the account owner must have access to the account. If the account is suspended and you can't access it, contact Zendesk Customer Support for temporary reactivation to update your payment method. This…
When is my Zendesk account automatically renewed?
Zendesk accounts are automatically renewed at the end of each subscription term. If you have set up payment information, such as through PayPal, your account will be charged automatically unless you cancel before the end of your current…
What should I do if I want to cancel my Zendesk subscription?
If you want to cancel your Zendesk subscription, you should do so before the end of your current billing cycle to avoid losing access immediately. Once canceled, you will no longer be able to sign in, and your account data will be deleted. For…
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