To apply your Zendesk Startups promo code, make sure your billing cycle is set to monthly.
First, sign in to your Zendesk Suite trial instance and click 'Buy Zendesk Suite' in the top-right corner. Choose the solution you need, either 'Zendesk Suite' or 'Zendesk Support' only, and select the Suite plan type you need, such as Team, Growth, Professional, or Enterprise. Adjust the agent seat count and billing cycle, then click 'Next'. Choose 'Apply a Promo Code', enter your promo code, and click 'Apply'. Complete the checkout process to activate your promotion.
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Yes, you can change your Zendesk subscription during the promotion period, but there are some conditions. If you want to upgrade your subscription, the account owner can do so at any time via Admin Center > Subscription. However, if you wish to…
If you're still waiting for approval for the Zendesk Startups program, you can create a trial account but avoid subscribing or picking a plan. It's important not to subscribe or select a plan before receiving your promo code, as doing so will…