Changing Zendesk Subscription During Promotion
Find out how to change your Zendesk subscription during the promotion period. Learn about upgrading and downgrading conditions.
Can I change my Zendesk subscription during the promotion period?
Yes, you can change your Zendesk subscription during the promotion period, but there are some conditions.
If you want to upgrade your subscription, the account owner can do so at any time via Admin Center > Subscription. However, if you wish to downgrade, you must contact startups@zendesk.com. Be aware that downgrading your subscription in terms of dollar amount, product type, or agent count will automatically void your current promotion, and you will be billed with the next invoice.
More related questions
How do I apply my Zendesk Startups promo code?
To apply your Zendesk Startups promo code, make sure your billing cycle is set to monthly. First, sign in to your Zendesk Suite trial instance and click 'Buy Zendesk Suite' in the top-right corner. Choose the solution you need, either 'Zendesk…
What should I do if I'm still waiting for approval for the Zendesk Startups program?
If you're still waiting for approval for the Zendesk Startups program, you can create a trial account but avoid subscribing or picking a plan. It's important not to subscribe or select a plan before receiving your promo code, as doing so will…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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