How to Add Public or Private Comments in Zendesk
How do I add a public or private comment to a Zendesk ticket?
To add a comment to a Zendesk ticket, you can choose between a public or private comment. Public comments are visible to anyone with access to the ticket, including the requester, while private comments, also known as internal notes, are only visible to agents.
To add a comment, select the ticket you want to update. For a public comment, choose 'Public reply', and for a private comment, select 'Internal note'. Enter your comment and click 'Submit' to update the ticket. Remember, once a comment is added, it cannot be deleted. For more details, check out theoriginal link.
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