New Comment Notification in Zendesk Tickets
What happens if a comment is added to a ticket while I'm viewing it?
If a comment is added to a ticket while you're viewing it, it will temporarily have a blue background to help you notice the update.
This visual cue is designed to draw your attention to new activity on the ticket. However, this feature is not supported in the Zendesk Agent Workspace. For more information, visit theoriginal link.
More related questions
How do I add a public or private comment to a Zendesk ticket?
To add a comment to a Zendesk ticket, you can choose between a public or private comment. Public comments are visible to anyone with access to the ticket, including the requester, while private comments, also known as internal notes, are only…
What are the differences between public and private comments in Zendesk?
Public comments in Zendesk are visible to anyone with access to the ticket, including the requester, and trigger email notifications unless disabled. Private comments, or internal notes, are only visible to agents and have a yellow background….
Can I format text and add images to comments in Zendesk?
Yes, you can format text and add images to your comments in Zendesk. The rich text formatting toolbar allows you to apply styles like bold, italics, and lists, and you can also add inline images. To format text, click the 'T' at the bottom of the…
How can I bulk update comments on multiple Zendesk tickets?
You can bulk update comments on multiple Zendesk tickets using the bulk edit feature or the API. Bulk editing allows you to update up to 100 tickets at a time directly from the Views. Alternatively, the API's Update Many endpoint lets you update…
Is it possible to change a public comment to private in Zendesk?
Yes, you can change a public comment to a private one in Zendesk. This is useful if you need to restrict visibility to agents only after a comment has been made public. To do this, navigate to the comment you wish to change and follow the…
Can I add tables to comments in Zendesk?
While you can't create tables directly in Zendesk's rich text editor, you can add them by copying from another editor like Excel or Google Sheets, or by using the Tables app. Pasting tables offers limited functionality, as you can't add more…
How can I use macros to manage ticket responses in Zendesk?
Macros in Zendesk allow you to streamline ticket responses by applying standard replies to common requests. This can save time and ensure consistency. You can create macros from scratch or base them on existing ticket properties. They can be…
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