How to Add Links to Content in Zendesk Tickets
How can I add links to content in Zendesk tickets?
You can easily add links to content in Zendesk tickets to provide useful information.
To do this, click the Knowledge icon in the sidebar of a ticket to open the knowledge section. Find the content you want to link to, hover over it, and click 'Copy link to conversation'. This will insert the content link directly into the ticket. On Enterprise plans with federated search, you can also link to external content, which will open in a new tab.Learn more.
More related questions
How do I quote an article or post in a Zendesk ticket?
Quoting an article or post in a Zendesk ticket is a straightforward process. First, click the Knowledge icon in the sidebar of a ticket to open the knowledge section. Find the article you want to quote and click it to preview. Hover over the…
What is the process for pinning content to a Zendesk ticket?
Pinning content to a Zendesk ticket helps agents access important information quickly. To pin content, click the Knowledge icon in the sidebar of a ticket to open the knowledge section. Hover over the content you want to pin and select the pin icon…
Can I unpin content from a Zendesk ticket?
Yes, you can unpin content from a Zendesk ticket if it's no longer needed. To unpin content, click the Knowledge icon in the sidebar of a ticket to open the knowledge section. Hover over the content you want to unpin and select the solid green pin…
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Currently, pinned articles are not tracked in the 'Linked article tickets' metric in Zendesk. This metric only counts values for Created, Flagged, and Linked articles. If tracking pinned articles is important for your workflow, consider using the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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