Unpinning Content from Zendesk Tickets

Can I unpin content from a Zendesk ticket?

Yes, you can unpin content from a Zendesk ticket if it's no longer needed.

To unpin content, click the Knowledge icon in the sidebar of a ticket to open the knowledge section. Hover over the content you want to unpin and select the solid green pin icon from the shortcut panel. This will return the pin icon to a deselected state, and the content will be unpinned from the ticket.

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