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Hide Specific Paragraphs in Zendesk Articles

Learn how to hide specific paragraphs in Zendesk articles for certain users using JavaScript and user role checks.

How can I hide a specific paragraph in an article for certain users in Zendesk?

While Zendesk does not natively support hiding specific paragraphs within an article based on user roles, you can achieve this using JavaScript. By targeting the paragraph with a specific class or ID, you can use JavaScript to check the user's role and hide the paragraph accordingly.

For example, you can add a class to the paragraph you want to hide and use a script to check if the user's role is not 'manager'. If the condition is met, the script will hide the paragraph. This method allows for more granular control over content visibility based on user roles. For more detailed instructions, you can explore community discussions and examples shared by other Zendesk users.


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