Yes, you can hide articles in Zendesk Help Center while keeping them accessible via search or direct links. This is done by using Curlybars to conditionally hide the article from the main navigation or section listings. However, the article will still be indexed and can be found through search or by using a direct link.
To achieve this, you can modify the article template in the Copenhagen theme to exclude the article from being displayed in the sidebar or section listings. This way, the article remains hidden from casual browsing but is still accessible when needed. For more detailed guidance, check out theoriginal Zendesk article.
You can hide specific components in Zendesk Help Center by using Curlybars, a templating language that allows for conditional statements. This enables you to dynamically control the rendering of your Help Center pages. By targeting the unique ID of…
To hide multiple items in Zendesk Help Center, you need to nest conditional statements in your Curlybars code. This is because you cannot pass multiple ID numbers into a single conditional statement. By nesting these statements, you can effectively…
When using Curlybars in Zendesk Help Center, it's important to understand the role of the{{#each}}
helper. This helper iterates through arrays of specific items, such as categories or articles, and is native to handlebars.js. By using this…
While Zendesk does not natively support hiding specific paragraphs within an article based on user roles, you can achieve this using JavaScript. By targeting the paragraph with a specific class or ID, you can use JavaScript to check the user's role…