Handling Tickets from Unauthenticated Registered Users in Zendesk
What happens if a registered user submits a ticket without signing in?
If a registered user submits a ticket without signing in, the ticket will be flagged in Zendesk. This flagging helps identify tickets submitted by users who have not logged into their accounts, ensuring that support agents are aware of the user's registration status.
This feature is part of Zendesk's efforts to maintain a secure and organized support system, allowing agents to manage and verify user identities effectively. For more information on flagged tickets, you can explore the relevant sections in the Zendesk documentation.
More related questions
How can I enable anyone to submit tickets in Zendesk without registration?
To allow anyone to submit tickets without requiring registration, you need to adjust your settings in the Zendesk Admin Center. This setup means users won't need to verify their email addresses or create a password to submit a support request….
What does it mean to have an open Zendesk Support instance?
An open Zendesk Support instance allows any user to submit support requests and access your help center without needing to register. This setup is ideal if you want to provide easy access to support without requiring users to verify their email…
How do I require registration for ticket submission in Zendesk?
To require users to register before submitting tickets, you need to adjust your settings in the Zendesk Admin Center. This ensures that support requests are held until the user's email is verified, adding a layer of security and user verification….
Can I allow users to add attachments to their Zendesk support requests?
Yes, you can allow end-users to add attachments to their support requests in Zendesk. This feature can be enabled to provide users with the ability to include additional information or files that may assist in resolving their issues. To enable…
How can I hide the Sign Up and Login pages in Zendesk?
To hide the Sign Up and Login pages in your Zendesk help center, you need to modify your help center settings. This can be useful if you want users to access your help center without the option to register or log in. For detailed instructions on…
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