Finding End Users in Zendesk
Where can I find a list of end users in Zendesk?
To find a list of end users in your Zendesk account, you should visit the Customer page. This page provides a comprehensive list of all end users, who are not included in the agent license count and do not incur additional charges.
Understanding the distinction between end users and agents is important for managing your Zendesk account effectively. While end users do not affect your subscription costs, they are crucial for your customer support operations.
More related questions
Does Zendesk charge for all users in the account?
No, Zendesk only charges for agent seats in your account. This means that only users with roles such as agent, admin, account owner, or custom agent roles are included in the subscription cost. End users, on the other hand, are not counted as agent…
Who is considered an agent in Zendesk?
In Zendesk, agents are users with specific roles that incur charges. These roles include agents, admins, account owners, and any custom agent roles you may have set up. These users are essential for managing and responding to customer inquiries and…
How can I check the number of available agent seats in Zendesk?
You can easily check the number of available agent seats in your Zendesk account. This information is accessible on the Team members page, where you can see a list of your current agents and the remaining seats available under your subscription….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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