In Zendesk, agents are users with specific roles that incur charges. These roles include agents, admins, account owners, and any custom agent roles you may have set up. These users are essential for managing and responding to customer inquiries and are therefore included in the subscription cost.
If you're managing your Zendesk account, it's important to know who your agents are, as they directly impact your subscription fees. You can view and manage your agents on the Team members page, ensuring you have the right number of agent seats for your needs.
No, Zendesk only charges for agent seats in your account. This means that only users with roles such as agent, admin, account owner, or custom agent roles are included in the subscription cost. End users, on the other hand, are not counted as agent…
You can easily check the number of available agent seats in your Zendesk account. This information is accessible on the Team members page, where you can see a list of your current agents and the remaining seats available under your subscription….
To find a list of end users in your Zendesk account, you should visit the Customer page. This page provides a comprehensive list of all end users, who are not included in the agent license count and do not incur additional charges. Understanding…