Zendesk User Charges: Who Gets Charged?
Does Zendesk charge for all users in the account?
No, Zendesk only charges for agent seats in your account. This means that only users with roles such as agent, admin, account owner, or custom agent roles are included in the subscription cost. End users, on the other hand, are not counted as agent licenses and therefore do not incur additional charges.
To manage your subscription effectively, you can view the list of agents and check the number of available agent seats on the Team members page. For a comprehensive list of end users, you can visit the Customer page. For more detailed information on user roles, you can refer to the article: Understanding Zendesk Support user roles.
More related questions
Who is considered an agent in Zendesk?
In Zendesk, agents are users with specific roles that incur charges. These roles include agents, admins, account owners, and any custom agent roles you may have set up. These users are essential for managing and responding to customer inquiries and…
How can I check the number of available agent seats in Zendesk?
You can easily check the number of available agent seats in your Zendesk account. This information is accessible on the Team members page, where you can see a list of your current agents and the remaining seats available under your subscription….
Where can I find a list of end users in Zendesk?
To find a list of end users in your Zendesk account, you should visit the Customer page. This page provides a comprehensive list of all end users, who are not included in the agent license count and do not incur additional charges. Understanding…
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