Features of Zendesk Talk Professional Plan
What features are included in the Zendesk Talk Professional plan?
The Zendesk Talk Professional plan offers a comprehensive set of features designed to enhance customer support operations. Key features include voicemail, call management options like answer in browser, forward to phone, mute, hold, warm transfer, and conference calling. It also includes queue management features such as pre-recorded greetings, queue size and wait time, and the ability to request a callback from the web widget.
Additionally, the Professional plan provides advanced routing options, monitoring and reporting tools, and agent efficiency features like automatic ticket creation and click-to-call from a ticket. This plan is ideal for businesses looking to streamline their support processes with robust telephony capabilities.
More related questions
What are the current Zendesk Talk plans available?
Zendesk offers a variety of Talk plans to suit different business needs. The current Zendesk Talk plans include Team, Professional, and Enterprise. These plans are part of the Zendesk Suite, with Team included in Suite Team and Suite Growth,…
How can I view my current Zendesk Talk plan?
You can easily check which Zendesk Talk plan you're currently subscribed to by accessing the billing section in the Admin Center. This section provides detailed information about your plan and any associated features. To view your current plan,…
What are the legacy Zendesk Talk plans?
Zendesk has had several legacy Talk plans that were available before the current offerings. These include plans available between September 6th, 2017, and February 1st, 2021, as well as those prior to September 6th, 2017. Legacy plans include Lite,…
Can I upgrade from a legacy Zendesk Talk plan?
Yes, if you are on a legacy Zendesk Talk plan, you have the option to upgrade to one of the current plans. For instance, if you are a Talk Lite customer, you can upgrade to one of the new Zendesk Talk plans that better suit your needs. It's…
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