Yes, if you are on a legacy Zendesk Talk plan, you have the option to upgrade to one of the current plans. For instance, if you are a Talk Lite customer, you can upgrade to one of the new Zendesk Talk plans that better suit your needs.
It's important to review the features and pricing of the current plans to determine which one aligns with your business requirements. If you have been using the CTI API since October 26, 2016, or earlier, you may be eligible to be grandfathered into the new Partner Edition plan. For more information, consult the Zendesk documentation.
Zendesk offers a variety of Talk plans to suit different business needs. The current Zendesk Talk plans include Team, Professional, and Enterprise. These plans are part of the Zendesk Suite, with Team included in Suite Team and Suite Growth,…
You can easily check which Zendesk Talk plan you're currently subscribed to by accessing the billing section in the Admin Center. This section provides detailed information about your plan and any associated features. To view your current plan,…
Zendesk has had several legacy Talk plans that were available before the current offerings. These include plans available between September 6th, 2017, and February 1st, 2021, as well as those prior to September 6th, 2017. Legacy plans include Lite,…
The Zendesk Talk Professional plan offers a comprehensive set of features designed to enhance customer support operations. Key features include voicemail, call management options like answer in browser, forward to phone, mute, hold, warm transfer,…