Exporting Updated Tickets from Zendesk Explore
How can I export a list of updated tickets from Zendesk Explore?
To export a list of updated tickets from Zendesk Explore, you can create a report that lists tickets updated within a specific time period. Use 'D_COUNT(Tickets updated)' as your metric and add 'Update - Date' and 'Ticket ID' to the Rows.
This setup will display a list of tickets updated on each date, which you can then export to CSV. This method is useful if you need a detailed list of ticket updates for further analysis or record-keeping.
More related questions
How can I create a report for daily ticket activity in the last 30 days using Zendesk Explore?
To create a report for daily ticket activity in the last 30 days, you'll need to use Zendesk Explore. Start by clicking the reports icon in Zendesk Explore and selecting 'New report'. Choose the 'Support - Updates history' dataset and begin…
What skill level is required to create a daily ticket activity report in Zendesk Explore?
Creating a daily ticket activity report in Zendesk Explore requires a moderate skill level. This means you should be comfortable navigating Zendesk Explore and have some experience with creating reports. You'll need about 25 minutes to complete the…
How do I set up custom metrics for solved and deleted tickets in Zendesk Explore?
To set up custom metrics for solved and deleted tickets in Zendesk Explore, you'll need to create Standard calculated metrics. This helps in visualizing ticket activity by showing solved and deleted tickets as negative results. Go to the…
Can I filter my Zendesk Explore report to exclude non-business days?
Currently, Zendesk Explore does not have a built-in feature to filter reports by business days only. The days are based on calendar days, including weekends and holidays. To exclude non-business days, you would need to manually adjust your queries….
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