Currently, Zendesk Explore does not have a built-in feature to filter reports by business days only. The days are based on calendar days, including weekends and holidays.
To exclude non-business days, you would need to manually adjust your queries. You can follow Zendesk's guide on filtering queries by business hours to help with this. However, for holidays, manual exclusion is necessary as there isn't a default option to filter them out.
To create a report for daily ticket activity in the last 30 days, you'll need to use Zendesk Explore. Start by clicking the reports icon in Zendesk Explore and selecting 'New report'. Choose the 'Support - Updates history' dataset and begin…
Creating a daily ticket activity report in Zendesk Explore requires a moderate skill level. This means you should be comfortable navigating Zendesk Explore and have some experience with creating reports. You'll need about 25 minutes to complete the…
To set up custom metrics for solved and deleted tickets in Zendesk Explore, you'll need to create Standard calculated metrics. This helps in visualizing ticket activity by showing solved and deleted tickets as negative results. Go to the…
To export a list of updated tickets from Zendesk Explore, you can create a report that lists tickets updated within a specific time period. Use 'D_COUNT(Tickets updated)' as your metric and add 'Update - Date' and 'Ticket ID' to the Rows. This…