Create a 30-Day Ticket Activity Report in Zendesk Explore
How can I create a report for daily ticket activity in the last 30 days using Zendesk Explore?
To create a report for daily ticket activity in the last 30 days, you'll need to use Zendesk Explore. Start by clicking the reports icon in Zendesk Explore and selecting 'New report'. Choose the 'Support - Updates history' dataset and begin building your report.
You'll need to set up custom Standard calculated metrics to show solved and deleted ticket updates as negative results. This helps visualize tickets in (created and reopened) and tickets out (solves and deletions). Add metrics for 'Tickets created', 'Tickets reopened', and your custom metrics. Set the date range filter to the last 30 days and choose a column visualization type. For more detailed steps, check out theoriginal guide.
More related questions
What skill level is required to create a daily ticket activity report in Zendesk Explore?
Creating a daily ticket activity report in Zendesk Explore requires a moderate skill level. This means you should be comfortable navigating Zendesk Explore and have some experience with creating reports. You'll need about 25 minutes to complete the…
How do I set up custom metrics for solved and deleted tickets in Zendesk Explore?
To set up custom metrics for solved and deleted tickets in Zendesk Explore, you'll need to create Standard calculated metrics. This helps in visualizing ticket activity by showing solved and deleted tickets as negative results. Go to the…
Can I filter my Zendesk Explore report to exclude non-business days?
Currently, Zendesk Explore does not have a built-in feature to filter reports by business days only. The days are based on calendar days, including weekends and holidays. To exclude non-business days, you would need to manually adjust your queries….
How can I export a list of updated tickets from Zendesk Explore?
To export a list of updated tickets from Zendesk Explore, you can create a report that lists tickets updated within a specific time period. Use 'D_COUNT(Tickets updated)' as your metric and add 'Update - Date' and 'Ticket ID' to the Rows. This…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
