Exporting Macros from Zendesk
How can I export all macros from my Zendesk account?
Currently, there isn't a built-in feature to export all macros from Zendesk. However, you can manually document them or use third-party tools to extract this information if needed.
More related questions
Will changing business hours affect existing SLA metrics?
Changing your business hours will not retroactively affect existing SLA metrics. Once a ticket's SLA metrics are set, they remain unchanged even if you adjust your business hours later. This ensures that historical data remains consistent and…
Why is my macro not applying updates to my ticket?
If your macro isn't applying updates to your ticket, it might be due to missing action updates. Ensure that all necessary actions are included in the macro settings. Double-check the macro components to confirm that they are correctly configured to…
Why are SLAs still breached after changing ticket priority?
Once an SLA target is missed, changing the ticket's priority will not retroactively fix the breach. The SLA breach is recorded based on the original conditions, and altering the priority afterward does not affect the breach status.
How can I format dates using Liquid markup in Zendesk?
To format dates using Liquid markup in Zendesk, you can use the DD-MM-YY format in your macros or triggers. This allows you to automatically fill in text with the desired date format, ensuring consistency across your communications.
Can I view or edit other users' personal macros in Zendesk?
Only admins have the ability to view and edit personal macros of other users in Zendesk. Regular agents do not have access to other users' personal macros, ensuring privacy and security within the platform.
Who receives the CSAT rating if a ticket is reassigned?
If a ticket is reassigned after being rated, the original agent who was assigned the ticket at the time of the rating will receive the CSAT rating. This ensures that the feedback is directed to the agent who handled the ticket.
Can agents create shared macros in Zendesk?
Agents in Zendesk can only create personal macros. Shared macros can only be created by admins, allowing for greater control over the macros that are available to all users within the organization.
How do I create an SLA for first reply time on agent-created tickets?
You can create a First reply time SLA for agent-created tickets by setting up the appropriate SLA policy. This ensures that the first response time is tracked and managed effectively for tickets initiated by agents.
Why aren't my satisfaction surveys being sent?
If satisfaction surveys are not being sent after tickets are solved, it could be due to a misconfiguration in the automation settings. Ensure that the default automation for sending surveys is active and correctly set up to trigger 24 hours after a…
Are CSAT surveys in Zendesk multi-lingual?
Yes, customer satisfaction surveys in Zendesk can be sent in different languages. This feature allows you to cater to a diverse customer base by providing surveys in their preferred language.
Can I pause or reset the SLA timer in Zendesk?
It's not possible to reset the SLA timer once it has started. However, you can pause the SLA timer under certain conditions, such as when a ticket is put on hold. This allows you to manage SLA targets more effectively.
How can I be notified of an SLA breach in Zendesk?
You can set up automations in Zendesk to notify you of an SLA breach. This involves creating a notification system that alerts you when an SLA target is not met, allowing you to take timely action.
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