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Setting Up SLA Breach Notifications in Zendesk

Learn how to use Zendesk automations to get notified of SLA breaches and maintain service standards.

How can I be notified of an SLA breach using Zendesk automations?

You can set up automations in Zendesk to notify you of an SLA breach, ensuring you stay on top of important service level agreements. This involves creating a condition that checks for tickets nearing or exceeding their SLA targets.

Once the condition is met, you can set an action to send a notification to the relevant team members. This helps in taking timely action to address the breach and maintain customer satisfaction. For a detailed guide on setting this up, refer to theoriginal link.


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