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Zendesk Automations Timing Issues

Understand why your Zendesk automations might not run exactly at the top of the hour and how to troubleshoot.

Why do my automations not run at the top of the hour in Zendesk?

Automations in Zendesk are designed to run once every hour, but they may not always execute exactly at the top of the hour. This is because the system processes automations in batches, and the exact timing can vary based on system load and other factors.

If your automations are not running as expected, it might be due to the processing queue or other system-related delays. It's important to ensure that your conditions are set correctly and that there are no conflicts with other automations or triggers.


More related questions

What are automations in Zendesk and how do they work?

Automations in Zendesk are time-based rules that help streamline your workflow. They automatically perform actions on tickets when certain conditions are met, saving you time and effort. Automations are designed to run once every hour, checking all…

How do automation conditions and actions work in Zendesk?

Automation conditions and actions in Zendesk define what triggers an automation and what it does. Conditions are the criteria that must be met for the automation to run, while actions are the tasks performed when those conditions are satisfied. You…

What are the best practices for using automations in Zendesk?

When using automations in Zendesk, it's important to follow best practices to ensure they run smoothly and effectively. One key practice is to use automations for time-based actions, while using triggers for event-based actions. Additionally,…

What does the 'Automation could not be updated as' error message mean in Zendesk?

The 'Automation could not be updated as' error message in Zendesk typically indicates an issue with the conditions or actions set in your automation. This error can occur if there are conflicts with other business rules or if the conditions are not…

How can I be notified of an SLA breach using Zendesk automations?

You can set up automations in Zendesk to notify you of an SLA breach, ensuring you stay on top of important service level agreements. This involves creating a condition that checks for tickets nearing or exceeding their SLA targets. Once the…

How can I use Zendesk automations to send automated reminders to customers?

Zendesk automations can be used to send automated reminders to customers, helping you keep them informed and engaged. This is done by setting conditions that identify tickets requiring follow-up and actions that send reminder emails. For example,…

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