Creating Shared Macros in Zendesk
How can administrators create shared macros in Zendesk?
Administrators can create shared macros in Zendesk for use by all agents or specific groups. This helps ensure consistency in responses across the team.
To create a shared macro, go to Admin Center, click on Workspaces, then select Agent tools > Macros. Click 'Create macro', enter a name and description, and select who can use the macro. Add actions as needed and click 'Create'. Shared macros can be modified by admins regardless of who created them.
More related questions
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How can agents create personal macros in Zendesk?
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Can I add formatting and images to macro comments in Zendesk?
Yes, you can add formatting and inline images to macro comments in Zendesk to enhance your responses. This feature allows you to make your comments more visually appealing and informative. To add formatting, use the toolbar options such as bold,…
How do I add attachments to macro comments in Zendesk?
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Placeholders in Zendesk macros allow you to personalize ticket responses by dynamically inserting ticket or user information. When using placeholders, be aware that they are rendered when the macro is applied, not when the ticket is submitted. This…
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