Enhancing Macro Selection with Contextual Workspaces
How do contextual workspaces improve macro selection and quality?
Contextual workspaces improve macro selection and quality by ensuring that agents have immediate access to the correct macros for specific requests. This is particularly useful for time-sensitive tasks, such as sending promotional codes.
By creating workspaces tailored to these requests, agents can avoid sending expired links or outdated information. This ensures that customers receive accurate and up-to-date responses, enhancing the overall quality of service.
More related questions
What are contextual workspaces in Zendesk?
Contextual workspaces in Zendesk are customized environments that provide agents with the right tools at the right time. They allow administrators to select specific tools for agents to see when they first open a ticket, helping them cut through…
When should I create a contextual workspace?
You should create a contextual workspace when agents can benefit from a specific set of tools for certain scenarios. For example, if your company frequently handles requests about a specific topic, creating a workspace can reduce training time and…
How can I create a focused workspace in Zendesk?
To create a focused workspace in Zendesk, avoid making it too generic. Instead, identify specific areas of your organization that would benefit from a tailored workspace. Consider departments, teams, and request types that require specific tools….
Why should I avoid adding too many macros and forms to a workspace?
Adding too many macros and forms to a workspace can overwhelm agents and clutter their screen. It's important to focus on the most common macros and ticket fields that agents need to complete their tasks efficiently. By limiting the number of…
How can contextual workspaces help manage international process differences?
Contextual workspaces can help manage international process differences by highlighting the right ticket fields and macros for each region. This is crucial for global companies that adhere to different laws and processes in various countries. By…
How do custom layouts in workspaces enhance agent focus?
Custom layouts in workspaces enhance agent focus by directing their workflow and showing only the relevant information and apps needed for the task at hand. This is especially beneficial for companies with high ticket volumes, where agents need to…
How can workspaces reduce the time agents spend searching for knowledge content?
Workspaces can reduce the time agents spend searching for knowledge content by using default filters to show relevant articles. This is particularly useful during busy periods, such as the holiday season, when agents handle many returns and damaged…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
