Avoid Overloading Workspaces with Macros and Forms
Why should I avoid adding too many macros and forms to a workspace?
Adding too many macros and forms to a workspace can overwhelm agents and clutter their screen. It's important to focus on the most common macros and ticket fields that agents need to complete their tasks efficiently.
By limiting the number of macros and forms, you ensure that agents can quickly find and use the tools they need without unnecessary distractions. This approach helps maintain a streamlined and efficient workflow, allowing agents to focus on resolving tickets.
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