Reducing Search Time with Knowledge Filters in Workspaces
How can workspaces reduce the time agents spend searching for knowledge content?
Workspaces can reduce the time agents spend searching for knowledge content by using default filters to show relevant articles. This is particularly useful during busy periods, such as the holiday season, when agents handle many returns and damaged items.
By creating a workspace with pre-set filters, agents can quickly access the necessary articles in the Knowledge section, streamlining their workflow and improving efficiency. If needed, agents can manually adjust the filters to access a broader range of content.
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