Emails Not Creating Tickets in Zendesk
Why are my emails not creating tickets in Zendesk?
If your emails aren't creating tickets in Zendesk, it could be due to several reasons. First, check your suspended tickets queue, as emails might be suspended due to bulk ticket creation attempts or other issues. Additionally, there might be an active service incident affecting email delivery or ticket creation.
If you use Gmail, ensure your connection from Google to Zendesk is intact, as interruptions can occur if your Gmail password is updated. Reconnect Gmail to your support addresses and resend any missing emails if needed. For more details, visit theZendesk support page.
More related questions
What should I do if my Zendesk tickets are delayed?
If your Zendesk tickets are delayed, start by checking the suspended tickets queue. Suspended emails can cause delays and discrepancies in ticket creation timestamps. Also, verify if there's an active service incident on Zendesk's status page that…
How can I check for suspended tickets in Zendesk?
To check for suspended tickets in Zendesk, navigate to your suspended tickets queue. Emails can be suspended for various reasons, such as attempts at bulk ticket creation. Suspended tickets can cause discrepancies in the creation date timestamp, as…
Could a service incident affect my Zendesk email tickets?
Yes, a service incident can affect the creation of tickets from emails in Zendesk. Such incidents are rare but can prevent emails from creating tickets. To check for any active service incidents, visit Zendesk's status page. Keeping an eye on this…
What happens if my Gmail connection to Zendesk is interrupted?
If your Gmail connection to Zendesk is interrupted, it can prevent emails from creating tickets. This interruption might occur if you update your Gmail password. To resolve this, reconnect Gmail to your support addresses and resend any missing…
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