Delayed Ticket Creation in Zendesk
What should I do if my Zendesk tickets are delayed?
If your Zendesk tickets are delayed, start by checking the suspended tickets queue. Suspended emails can cause delays and discrepancies in ticket creation timestamps.
Also, verify if there's an active service incident on Zendesk's status page that might be affecting ticket creation. If you use Gmail, ensure your connection is stable, as interruptions can cause delays. Reconnect Gmail if necessary and resend any missing emails.
More related questions
Why are my emails not creating tickets in Zendesk?
If your emails aren't creating tickets in Zendesk, it could be due to several reasons. First, check your suspended tickets queue, as emails might be suspended due to bulk ticket creation attempts or other issues. Additionally, there might be an…
How can I check for suspended tickets in Zendesk?
To check for suspended tickets in Zendesk, navigate to your suspended tickets queue. Emails can be suspended for various reasons, such as attempts at bulk ticket creation. Suspended tickets can cause discrepancies in the creation date timestamp, as…
Could a service incident affect my Zendesk email tickets?
Yes, a service incident can affect the creation of tickets from emails in Zendesk. Such incidents are rare but can prevent emails from creating tickets. To check for any active service incidents, visit Zendesk's status page. Keeping an eye on this…
What happens if my Gmail connection to Zendesk is interrupted?
If your Gmail connection to Zendesk is interrupted, it can prevent emails from creating tickets. This interruption might occur if you update your Gmail password. To resolve this, reconnect Gmail to your support addresses and resend any missing…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
