Yes, a service incident can affect the creation of tickets from emails in Zendesk. Such incidents are rare but can prevent emails from creating tickets.
To check for any active service incidents, visit Zendesk's status page. Keeping an eye on this page can help you identify if a broader issue is impacting your ticket creation process.
If your emails aren't creating tickets in Zendesk, it could be due to several reasons. First, check your suspended tickets queue, as emails might be suspended due to bulk ticket creation attempts or other issues. Additionally, there might be an…
If your Zendesk tickets are delayed, start by checking the suspended tickets queue. Suspended emails can cause delays and discrepancies in ticket creation timestamps. Also, verify if there's an active service incident on Zendesk's status page that…
To check for suspended tickets in Zendesk, navigate to your suspended tickets queue. Emails can be suspended for various reasons, such as attempts at bulk ticket creation. Suspended tickets can cause discrepancies in the creation date timestamp, as…
If your Gmail connection to Zendesk is interrupted, it can prevent emails from creating tickets. This interruption might occur if you update your Gmail password. To resolve this, reconnect Gmail to your support addresses and resend any missing…