Emails Not Creating New Zendesk Tickets
Learn how to fix the issue of emails not creating new Zendesk tickets by editing triggers.
What should I do if emails aren't creating new Zendesk tickets?
If emails aren't creating new Zendesk tickets, it might be due to a trigger that is automatically solving the ticket upon creation.
To resolve this, check the ticket events to identify the trigger responsible for the status change. Edit the trigger to remove or modify the action that sets the ticket to 'solved'. This should ensure that emails create new tickets as expected. For further information, refer to the originalZendesk article.
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How can I stop Zendesk tickets from closing automatically?
To stop Zendesk tickets from closing automatically, you need to adjust the triggers that are causing this behavior. First, investigate the ticket events to see which trigger is changing the ticket status. Once identified, edit the trigger to remove…
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