Zendesk Tickets Solved Immediately After Creation
Learn why Zendesk tickets are solved immediately and how to fix it by editing triggers.
Why are my Zendesk tickets being solved immediately after creation?
If your Zendesk tickets are being solved right after creation, it's likely due to a trigger firing based on a matching condition in the ticket.
To fix this, you need to investigate the events of the ticket to understand why the status is changing. Once you identify the trigger responsible, you can edit it to remove or modify the action that changes the ticket status to 'solved'. This should prevent tickets from being closed immediately. For more details, you can refer to the originalZendesk article.
More related questions
How can I stop Zendesk tickets from closing automatically?
To stop Zendesk tickets from closing automatically, you need to adjust the triggers that are causing this behavior. First, investigate the ticket events to see which trigger is changing the ticket status. Once identified, edit the trigger to remove…
What should I do if emails aren't creating new Zendesk tickets?
If emails aren't creating new Zendesk tickets, it might be due to a trigger that is automatically solving the ticket upon creation. To resolve this, check the ticket events to identify the trigger responsible for the status change. Edit the trigger…
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