Prevent Zendesk Tickets from Closing Automatically
Discover how to stop Zendesk tickets from closing automatically by adjusting triggers.
How can I stop Zendesk tickets from closing automatically?
To stop Zendesk tickets from closing automatically, you need to adjust the triggers that are causing this behavior.
First, investigate the ticket events to see which trigger is changing the ticket status. Once identified, edit the trigger to remove or change the action that sets the ticket to 'solved'. This should help in preventing tickets from closing automatically. For more guidance, check out the originalZendesk article.
More related questions
Why are my Zendesk tickets being solved immediately after creation?
If your Zendesk tickets are being solved right after creation, it's likely due to a trigger firing based on a matching condition in the ticket. To fix this, you need to investigate the events of the ticket to understand why the status is changing….
What should I do if emails aren't creating new Zendesk tickets?
If emails aren't creating new Zendesk tickets, it might be due to a trigger that is automatically solving the ticket upon creation. To resolve this, check the ticket events to identify the trigger responsible for the status change. Edit the trigger…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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