Display Last 100 Customer Satisfaction Ratings in Zendesk
How can I display my last 100 customer satisfaction ratings in Zendesk?
To display your last 100 customer satisfaction ratings in Zendesk, you need to access them in JSON format. First, ensure that satisfaction ratings are enabled in your Zendesk Admin Center. Navigate to the People icon, select Configuration > End users, and check the Satisfaction tab to allow customers to rate tickets. Once you have at least 100 ratings, you can view them by visiting your Zendesk subdomain at http://subdomain.zendesk.com/satisfaction.json.
To visually display these ratings, you can use a simple jQuery script to represent positive ratings with a happy face and negative ratings with a sad face. This script fetches the ratings and appends the corresponding images to a designated HTML element. For more details, check the originalZendesk help article.
More related questions
What is the format of the satisfaction ratings data in Zendesk?
Zendesk provides your satisfaction ratings in a simple JSON format. The data consists of an array of numbers where '1' represents a positive rating and '0' represents a negative rating. This format is straightforward and allows you to decide how to…
How do I enable customer satisfaction ratings in Zendesk?
To enable customer satisfaction ratings in Zendesk, you need to configure settings in the Admin Center. Click on the People icon in the sidebar, then select Configuration > End users. Under the Satisfaction tab, ensure that 'Allow customers to rate…
Can I filter satisfaction ratings by group in Zendesk?
Currently, Zendesk does not support filtering satisfaction ratings by group when using the satisfaction.json endpoint. The JSON data only provides a boolean figure representing positive or negative ratings without group-specific filtering options….
Is it possible to display Zendesk satisfaction ratings on an external website?
Yes, you can display Zendesk satisfaction ratings on an external website by leveraging the satisfaction.json endpoint. While embedding directly via iframe is not allowed, you can use custom scripting to fetch and display the ratings data on your…
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