Enable Customer Satisfaction Ratings in Zendesk
How do I enable customer satisfaction ratings in Zendesk?
To enable customer satisfaction ratings in Zendesk, you need to configure settings in the Admin Center. Click on the People icon in the sidebar, then select Configuration > End users. Under the Satisfaction tab, ensure that 'Allow customers to rate tickets' is selected. This setting allows customers to provide feedback on their support experiences.
Once enabled, you can access your satisfaction ratings and display them as needed. Remember, you need at least 100 ratings to view the last 100 ratings in JSON format.
More related questions
How can I display my last 100 customer satisfaction ratings in Zendesk?
To display your last 100 customer satisfaction ratings in Zendesk, you need to access them in JSON format. First, ensure that satisfaction ratings are enabled in your Zendesk Admin Center. Navigate to the People icon, select Configuration > End…
What is the format of the satisfaction ratings data in Zendesk?
Zendesk provides your satisfaction ratings in a simple JSON format. The data consists of an array of numbers where '1' represents a positive rating and '0' represents a negative rating. This format is straightforward and allows you to decide how to…
Can I filter satisfaction ratings by group in Zendesk?
Currently, Zendesk does not support filtering satisfaction ratings by group when using the satisfaction.json endpoint. The JSON data only provides a boolean figure representing positive or negative ratings without group-specific filtering options….
Is it possible to display Zendesk satisfaction ratings on an external website?
Yes, you can display Zendesk satisfaction ratings on an external website by leveraging the satisfaction.json endpoint. While embedding directly via iframe is not allowed, you can use custom scripting to fetch and display the ratings data on your…
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