Display Zendesk Satisfaction Ratings on External Websites
Is it possible to display Zendesk satisfaction ratings on an external website?
Yes, you can display Zendesk satisfaction ratings on an external website by leveraging the satisfaction.json endpoint. While embedding directly via iframe is not allowed, you can use custom scripting to fetch and display the ratings data on your site.
By using the JSON data and a bit of coding, you can integrate the satisfaction ratings into your website's design. This approach allows you to share customer feedback more broadly, enhancing transparency and trust with your audience.
More related questions
How can I display my last 100 customer satisfaction ratings in Zendesk?
To display your last 100 customer satisfaction ratings in Zendesk, you need to access them in JSON format. First, ensure that satisfaction ratings are enabled in your Zendesk Admin Center. Navigate to the People icon, select Configuration > End…
What is the format of the satisfaction ratings data in Zendesk?
Zendesk provides your satisfaction ratings in a simple JSON format. The data consists of an array of numbers where '1' represents a positive rating and '0' represents a negative rating. This format is straightforward and allows you to decide how to…
How do I enable customer satisfaction ratings in Zendesk?
To enable customer satisfaction ratings in Zendesk, you need to configure settings in the Admin Center. Click on the People icon in the sidebar, then select Configuration > End users. Under the Satisfaction tab, ensure that 'Allow customers to rate…
Can I filter satisfaction ratings by group in Zendesk?
Currently, Zendesk does not support filtering satisfaction ratings by group when using the satisfaction.json endpoint. The JSON data only provides a boolean figure representing positive or negative ratings without group-specific filtering options….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
