Deleting Queues in Zendesk: What You Need to Know
What happens when I delete a queue in Zendesk?
Deleting a queue in Zendesk is a permanent action that affects ticket routing.
Once a queue is deleted, no new tickets can be assigned to it. However, tickets already in the queue will continue to be routed to the primary and secondary groups as if the queue still exists. It's important to note that deleting a queue with existing tickets can negatively impact their routing. To delete a queue, go to the Admin Center, click 'Objects and rules', select 'Omnichannel routing', and 'Queues'. Click the options menu icon next to the queue and select 'Delete'. Confirm the deletion in the dialog box.
More related questions
How do I reorder my omnichannel routing queues in Zendesk?
Reordering your queues in Zendesk is a simple process that helps ensure tickets are evaluated in the correct order. To reorder your queues, navigate to the Admin Center and click on 'Objects and rules' in the sidebar. Then, select 'Omnichannel…
How can I view or edit a queue configuration in Zendesk?
Viewing or editing a queue configuration in Zendesk allows you to adjust settings as needed. To do this, go to the Admin Center and click on 'Objects and rules' in the sidebar. Then, select 'Omnichannel routing' and 'Queues'. Click the options menu…
Do I need the Agent Workspace to use omnichannel routing in Zendesk?
Yes, the Agent Workspace is required to use omnichannel routing in Zendesk. Omnichannel routing with custom queues is a feature that necessitates having the Agent Workspace enabled. This workspace provides the necessary tools and interface for…
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