Reordering Omnichannel Routing Queues in Zendesk
How do I reorder my omnichannel routing queues in Zendesk?
Reordering your queues in Zendesk is a simple process that helps ensure tickets are evaluated in the correct order.
To reorder your queues, navigate to the Admin Center and click on 'Objects and rules' in the sidebar. Then, select 'Omnichannel routing' followed by 'Queues'. Use the drag-and-drop icons in the Order column to rearrange your queues as needed. This order determines how tickets are assigned to queues based on their conditions. For more details, you can refer to theoriginal Zendesk help article.
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