Viewing and Editing Queue Configurations in Zendesk
Find out how to view and edit queue configurations in Zendesk to keep your settings up to date.
How can I view or edit a queue configuration in Zendesk?
Viewing or editing a queue configuration in Zendesk allows you to adjust settings as needed.
To do this, go to the Admin Center and click on 'Objects and rules' in the sidebar. Then, select 'Omnichannel routing' and 'Queues'. Click the options menu icon next to the queue you want to view or edit, and then click 'Edit'. Make any necessary changes and click 'Save' to update the configuration.
More related questions
How do I reorder my omnichannel routing queues in Zendesk?
Reordering your queues in Zendesk is a simple process that helps ensure tickets are evaluated in the correct order. To reorder your queues, navigate to the Admin Center and click on 'Objects and rules' in the sidebar. Then, select 'Omnichannel…
What happens when I delete a queue in Zendesk?
Deleting a queue in Zendesk is a permanent action that affects ticket routing. Once a queue is deleted, no new tickets can be assigned to it. However, tickets already in the queue will continue to be routed to the primary and secondary groups as if…
Do I need the Agent Workspace to use omnichannel routing in Zendesk?
Yes, the Agent Workspace is required to use omnichannel routing in Zendesk. Omnichannel routing with custom queues is a feature that necessitates having the Agent Workspace enabled. This workspace provides the necessary tools and interface for…
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