image for site

Deleting Customer Lists in Zendesk: A Step-by-Step Guide

Learn how to delete customer lists in Zendesk. Follow these steps to permanently remove lists you no longer need.

What is the process to delete a customer list in Zendesk?

Deleting a customer list in Zendesk is a permanent action, so proceed with caution. To delete a list, click the Customer Lists icon in the sidebar, then select Manage lists from the top toolbar. Hover over the list you wish to delete and select Delete. If the delete option isn't visible, make sure the list is inactive first.

Remember, once a list is deleted, it cannot be recovered. Also, note that the default 'All customers' list cannot be deleted. For more information, refer to the originalZendesk help article.


More related questions

How can I activate or deactivate a customer list in Zendesk?

Activating or deactivating a customer list in Zendesk is straightforward. You can manage your customer lists by navigating to the Customer Lists icon in the sidebar, then selecting Manage lists from the top toolbar. Depending on your permissions,…

How do I change the order of my customer lists in Zendesk?

Reordering your customer lists in Zendesk is a simple process. You can adjust the order by clicking the Customer Lists icon in the sidebar, then selecting Manage lists from the top toolbar. Depending on your role, you can reorder personal or shared…

Who can manage shared and personal customer lists in Zendesk?

In Zendesk, the ability to manage customer lists depends on your role. Admins have the capability to manage both shared and personal customer lists. Agents, on the other hand, can only manage their personal lists unless they have custom roles with…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites