When you delete a ticket in Zendesk, it isn't permanently removed immediately. Instead, it is moved to the Deleted Tickets view, where it can be recovered if needed. This safety net ensures that tickets are not lost accidentally and can be restored if required.
To access your views of tickets in Zendesk, simply click the Views icon in the sidebar. Views are a convenient way to group tickets based on specific criteria, making it easier to manage and prioritize your workload. By organizing tickets into…
Sorting and filtering tickets in a Zendesk view helps refine your results to focus on what's important. To do this, click the Views icon in the sidebar, then use the sorting and filtering options available to organize your tickets. This feature…
Creating custom views in Zendesk allows you to build personalized lists of tickets that match specific criteria. To create a view, navigate to Admin Center > Workspaces > Agent tools > Views. Here, you can define the conditions and layout for your…
Exporting a view of tickets to a CSV file in Zendesk is straightforward. Go to Admin Center > Workspaces > Agent tools > Views, and select the view you wish to export. This feature allows you to download the ticket data in a CSV format, which can…
Creating a ticket on behalf of someone else in Zendesk is useful when a requester cannot submit a ticket themselves. To do this, simply open a new ticket and fill in the requester's details. This feature ensures that all customer issues are logged…
In Zendesk, once a ticket is closed, it cannot be altered or reopened. However, you can create a follow-up ticket if further action is needed. This new ticket will be linked to the original, allowing you to continue the conversation or address any…
If ticket sharing is enabled, you can share tickets with other Zendesk Support accounts. This feature is particularly useful for collaborating with external teams or partners. To share a ticket, ensure that ticket sharing is set up in your account…
Merging tickets in Zendesk is a great way to consolidate duplicate or related tickets into a single thread. To merge tickets, select the tickets you want to combine and choose the merge option. This helps streamline communication and ensures that…
Managing tickets in bulk in Zendesk allows you to update multiple tickets simultaneously. Using your views, you can select several tickets and apply changes such as status updates, priority adjustments, or assignee changes. This feature is…